Harmony

About Harmony Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business. We're looking for a senior engineer who is genuinely hungry - someone who takes ownership of outcomes (not just tasks), and holds themselves to a high bar because they care, not because they're told to. You'll work directly with product managers and customers to understand hard problems, and then go build elegant, lasting solutions end-to-end. What You’ll Do • Lead major projects end-to-end - take full ownership of significant features and initiatives from technical design through production, coordinating across frontend, backend, and infrastructure as needed. • Build full-stack, production-grade software - contribute across the entire stack with high craft: clean APIs, performant frontends, reliable services, and thoughtful data models. • Collaborate deeply with Product - work closely with product managers to understand customer problems, challenge requirements constructively, and translate product goals into excellent technical outcomes. • Design and build agentic systems - contribute to the core of what Harmony does: designing multi-step AI agents, integrating LLMs into product workflows, and pushing the frontier of what autonomous service resolution can do. • Use AI as a force multiplier - apply AI tooling throughout your workflow: code generation, test coverage, documentation, exploration, and debugging. We expect our engineers to be significantly more productive because of how they use AI. • Ship with operational awareness - take responsibility for what you build in production: instrument your services, monitor their behavior, and act when something's wrong. • Stay close to customers - engage with customer feedback, support escalations, and real-world usage to ground your technical decisions in actual impact. What We’re Looking For Required Qualifications • 6+ years of software engineering experience, with a track record of leading and delivering complex projects in production B2B SaaS environments. • Strong full-stack capabilities - you're comfortable owning frontend, backend & Ops. • Solid experience building microservices-based architectures on Kubernetes and AWS, with an understanding of operational concerns (reliability, scalability, cost) not just functionality. • A high ownership mentality. • Strong collaboration skills: you communicate clearly with engineers and non-engineers alike, give and receive direct feedback well, and make the people around you better. • Deeply self-directed and intellectually curious - you take initiative, navigate ambiguity, and learn fast without needing detailed instruction. • Hands-on experience building agentic or AI-native products - LLM integration, agent orchestration, tool use, RAG, and evals. Preferred Qualifications • Active engagement with the AI/agent space beyond work: you follow the research, experiment with new models and frameworks, and form real opinions about what's useful and what isn't. • Experience in early-stage startups where you contributed to foundational architecture and engineering culture, not just feature development. • Comfort with the full operational picture: you've been on-call, you've debugged production incidents, and you take observability seriously as a first-class engineering concern. Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.

About Harmony Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business. About the Role We're looking for a Solutions Engineer to play a critical role in how we win new customers. You'll be the technical lead on deals from first discovery call through close, partnering with Account Executives to understand a prospect's environment, show them what's possible, and prove it works. You'll be the person who proves the product delivers real value in a prospect's actual environment, not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your discovery, demos, and trial work are often what tip the decision. This is a deeply technical, individual contributor role. You'll be hands-on with integrations, configurations, and architecture, while also being someone prospects trust and enjoy working with. What You'll Do • Lead technical discovery: uncover a prospect's current tools, workflows, pain points, and success criteria, and translate them into a clear technical win plan • Deliver tailored demos that map directly to each prospect's environment and use cases, for audiences ranging from IT practitioners to executive buyers • Design and run evaluations and POCs: scope success criteria, configure and integrate the product in the prospect's environment, and drive the trial to a clear decision • Be a key driver of deal outcomes, owning the technical win and removing blockers that stand between a prospect and a closed deal • Partner closely with Account Executives on deal strategy, account planning, competitive positioning, and forecasting technical risk • Own the technical side of the buying process, including security reviews, architecture discussions, RFPs, and integration questions • Dig into APIs, infrastructure, and code to solve complex technical challenges that come up during evaluations • Build repeatable demo environments, trial playbooks, and tooling that make the sales motion faster and more scalable • Ensure a clean handoff to Onboarding and post-sales so the value proven during the evaluation carries through to deployment • Feed insights from the field back to Product and Engineering: what prospects need, where we lose deals, and what would help close more What We’re Looking For Required Qualifications • 5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure) • Strong technical depth: you’re comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems • Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship • Experience working alongside Sales as part of the deal cycle - you understand what it takes to win a technical evaluation and can operate with a sense of urgency when a deal depends on it • Experience running implementations or technical onboarding across multiple customers simultaneously • Self-directed problem solver who thrives in ambiguous, fast-moving environments Preferred Qualifications • Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking) • Experience supporting or participating in technical evaluations, POCs, or pilot programs • Background in software development - you've built and shipped production code Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.