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Fiverr

www.fiverr.com

11 open jobs

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IT Tech Lead
Fiverr · Tel Aviv-Yafo

Description Great IT and security work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the Fiverr Cyber, IT and MIS team might be the right place for you. We are looking for a IT Tech Lead Engineer to own and evolve our modern, cloud-first workplace infrastructure. This role is highly SaaS-active, focusing heavily on identity lifecycle automation and automated endpoint management. You pair deep infrastructure skills with an AI-forward mindset, actively leveraging AI tools to automate operations, optimize internal workflows, and secure our fully digital environment. What am I going to do? • Identity & Access Management: Own Okta as our primary IdP. Architect and automate complex identity lifecycles, directory integrations, and context-aware adaptive MFA policies. • Endpoint Management (MDM): Design and manage our enterprise Apple ecosystem using Jamf Pro. Optimize zero-touch deployment (Apple Business Manager), patch management, and security configurations. • SaaS & Cloud Operations: Act as the primary administrator for our core SaaS stack. Integrate systems via APIs, webhooks, and automated workflows. • AI Integration & Automation: Implement AI-driven operations (AIOps) for smart monitoring, predictive analytics, and low-code/no-code automated IT support workflows. • Security & Compliance: Lead the technical execution of security roadmaps, actively driving initiatives to meet and exceed annual compliance targets. Partner with security to enforce zero-trust architecture, manage vulnerability patching, and pull automated evidence for compliance audits (SOC2/ISO 27001). Requirements • 6+ years in systems engineering, modern IT infrastructure, or DevOps. • Identity Expert: Deep, hands-on administration experience with Okta (advanced lifecycle management, API integrations, and SAML/OIDC configuration). • MDM Expert: Advanced engineering experience with Jamf Pro (building configuration profiles, managing extension attributes, and scripting policy deployments). • AI Literacy: Proven track record of using AI tools (e.g., Copilots, LLM APIs) to accelerate scripting or optimize IT workflows. • Automation: Highly proficient in scripting (Python, Bash, or PowerShell) and using SaaS integration platforms (e.g., Okta Workflows, Workato). • A "SaaS-first" mindset that favors API integration and automation over manual configuration. • Strong troubleshooting skills and the ability to explain complex technical architecture simply. Equal opportunities At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Tech Lead
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Senior Brand and Marketing Designer
Fiverr · Tel Aviv-Yafo

Description Marketing is about obsessing over an audience until you know what they want before they realize it. From brand managers to performance marketers to CRM specialists, the people we're looking for are bold, data-driven, and always convinced there's a better way to do it. So if you watch the Super Bowl for the ads, the Fiverr Marketing team might be looking for you. We're looking for a Senior Brand & Marketing Designer to own design projects end-to-end, working independently with stakeholders across Growth, Brand, Leadership, and Product to turn ideas into visual stories that are clear, compelling, and on-brand. You'll be a guardian of our brand guidelines, holding a high bar for design quality and consistency across every touchpoint. This role sits within a company that genuinely values design and the impact it has on the business. What am I going to do? • Translate business goals, campaigns, and product messaging into design that tells a story • Work autonomously with stakeholders in Growth, Brand, Leadership, and Product, managing your own priorities • Maintain and evolve our brand guidelines, ensuring consistency across every marketing and brand deliverable Requirements • 4+ years of experience in brand, marketing, or visual design — ideally at a tech or SaaS company • A strong portfolio demonstrating both strategic thinking and hands-on execution • Proven ability to work independently and manage multiple stakeholders and priorities at once • Excellent typography, layout, and composition skills • Curious and hands-on with AI and new design tools, always keeping a finger on the pulse of what's new • Strong communication skills and comfort collaborating across Growth, Product, and Leadership Equal opportunities At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

Marketing Designer
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Senior Product Manager
Fiverr · Tel Aviv-Yafo

Description Working in Product means making bold decisions with the data you have. You're the type that always asks, “Is there a better way?” From product managers to designers to researchers, the people who thrive here are strategic by nature, curious by default, and comfortable sailing without a full map. So if you challenge assumptions and know how to bring multiple stakeholders together, the Fiverr Product team might be your place. What am I going to do? • Make an impact: Drive outcomes across the Fiverr marketplace for clients and freelancers alike — but expect the specific area you own to shift. Where you focus is set by our strategic Bets, and those change as the Bets change. • Lead a multidisciplinary team: Collaborate with engineers, designers, and data scientists to drive product delivery and innovation. • Turn data into decisions: Define how we collect, validate, and use the signals that power the product — translating data into reliable inputs for better decision-making. • Drive the end-to-end user experience: Continuously improve the surfaces and flows that users rely on, from onboarding to ongoing engagement. • Develop and execute roadmaps: Create strategic product roadmaps and lead their execution, balancing short-term delivery with long-term platform thinking. • Collaborate across teams: Work with stakeholders across the organization to align on a shared direction and amplify impact. How we actually work: Fiverr's product org runs on strategic Bets — leadership sets a small number of company-wide Bets each half, derived directly from our OKRs, and most of our capacity flows there. Teams get assigned to whatever Bet most needs them next, not necessarily their "home" domain. That means the traditional model — a fixed squad with permanent mission and task ownership — doesn't really apply here. Scope, team composition, and priorities move as the Bets move, sometimes mid-cycle. You're joining a team and a mission-driven org, not a fixed job description, and the right person for this role reads that as the exciting part, not the risky part. Requirements • At least 5 years of relevant experience as a Product Manager. • A proven track record of making an impact as an entrepreneur, leader, or product manager — ideally on a marketplace or platform product. • Strong analytical skills: developing product hypotheses, applying validation methods, and working with data to drive decisions. • Strong ability to translate opportunities and needs into products and features across a broad and diverse user base. • Good understanding of UI/UX. • Savvy learner, avid listener, articulate communicator, and presenter. • Genuinely energized by ambiguity and fast context-switching — comfortable being handed a new priority with less notice and fewer resources than you'd like, and adapting without losing momentum. This isn't a "pick a lane and defend it" role. • Ability to work in a fast-paced environment with short delivery cycles. • BA / MA / BSc / MSc in a related field. At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think it'll make your life more fulfilling, we want to hear from you. Equal opportunities At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

Product Manager
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Business Applications Project Manager
Fiverr · Tel Aviv-Yafo

Description Join our IT Business Applications team as a Business Applications Project Manager, where you'll be instrumental in bridging the gap between finance business requirements and technical solutions. We're seeking a proactive leader to stabilize our financial systems, accelerate critical projects, and drive impactful process improvements through hands-on NetSuite application management Workato integrations and . What am I going to do? • Spearhead the restart of postponed financial projects by translating complex business needs into actionable technical implementation plans. • Configure and customize NetSuite and other financial applications to automate and enhance key workflows, including billing, revenue recognition, and procurement. • Proactively troubleshoot and resolve intricate technical issues within our finance module stack, ensuring operational stability. • Develop and maintain comprehensive documentation and best practices for new financial processes, ensuring scalability and ease of support. • Lead cross-functional initiatives focused on our financial business applications, taking hands-on ownership of Workato integrations. • Collaborate closely with the Finance team to identify opportunities for process automation and application enhancements, acting as a trusted technical advisor. Requirements • You are a true Quality Executioner at heart, dedicated to delivering meticulously crafted solutions and ensuring seamless operations within complex, cross-functional environments. • You possess a strong understanding of financial domains, with proven experience in areas like billing, revenue recognition, or procurement processes. • You bring hands-on 1+ year experience in Workato integration development and configuration, enabling you to build robust automation solutions. • You have a 3+ years solid grasp of NetSuite system administration, customization, and best practices for financial modules. • You excel at cross-functional collaboration, effectively partnering with business stakeholders to gather requirements and drive project success. • You have a demonstrated ability to proactively identify, troubleshoot, and resolve technical issues within business application ecosystems. • Perform all of the above in a SOX-compliant environment. Nice to have • A background in implementing and managing financial reporting tools. Working with AI This role will leverage AI and automation tools, particularly Workato, to streamline financial workflows and enhance reporting capabilities. While AI will handle repetitive tasks and complex data transformations, your expertise will be crucial for designing, implementing, and overseeing these automated solutions, ensuring they align with strategic business objectives and maintain data integrity. Equal opportunities At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

Project Manager
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Chatbot Project Lead
Fiverr · Tel Aviv-Yafo

Description In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using Fiverr, and you take that seriously. From quality assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect people’s livelihoods, we want to hear from you. Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions. What am I going to do? • Manage the end-to-end chatbot roadmap and sprint delivery, ensuring all project deadlines and key performance indicators are met with precision. • Translate overarching company strategic goals into actionable chatbot experience improvements, effectively communicating updates and insights to diverse stakeholders. • Mentor and provide hands-on guidance to team members, fostering their growth in areas like advanced prompting techniques on platforms such as Forethought. • Leverage data analysis to deeply understand chatbot performance, driving continuous optimization and informing strategic decision-making. • Facilitate key team meetings and foster a collaborative and inclusive team culture. Requirements • You are a true Quality Executioner at heart, thriving on meticulous execution and a commitment to seeing projects through to completion with exceptional detail and efficiency. • Bring a proven ability to develop and manage comprehensive chatbot strategies and roadmaps, aligning them with broader business objectives. • Possess strong stakeholder management and communication skills, adept at building consensus and articulating complex information clearly across different audiences. • Demonstrate experience in mentoring and leading team members, fostering their development and providing hands-on support. • Exhibit a deep understanding of data analysis and KPI monitoring, using insights to drive measurable improvements and strategic pivots. • Hands on experience with AI Chatbot prompting providing customer facing solutions • Fluent English is a must Nice to have • Familiarity with the Forethought platform Working with AI AI is integral to this role, with a focus on utilizing platforms like Forethought for advanced prompting and chatbot optimization. You'll leverage AI to analyze performance data, identify trends, and drive strategic improvements, while your human expertise will guide the overarching strategy, mentor the team, and ensure seamless stakeholder communication and alignment with business goals. Equal opportunities At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

Chatbot Project Manager
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Development Team Leader
Fiverr · Tel Aviv-Yafo

Description Tech is at the center of everything we do at Fiverr and we're looking for people who are builders at their core. From developers to visionaries and everything in between, we want minds who aren't just interested in putting the pieces together but who can find new ways to innovate. Solid communication, creative problem solving and business understanding are all prerequisites. So, if you're tech savvy, inquisitive, and ready to take the road less traveled, the Fiverr Technology team might be right for you. We're looking for a brilliant Development Team Leader to step in and lead a critical backend engineering team, ensuring our product roadmap stays on track and our systems remain stable. This is a high-impact opportunity to provide leadership, drive successful project delivery, and foster the growth of talent within our dynamic environment. What am I going to do? • Drive the team's project roadmap, owning the schedule and ensuring on-time delivery while proactively managing dependencies. • Act as the primary point person for production health, overseeing reliable deployments and leading swift incident response. • Provide hands-on technical mentorship and guidance to engineers, championing best practices in security and architectural design. • Cultivate strong partnerships with team leaders from the group to facilitate seamless cross-functional integration and align on shared objectives. • Optimize day-to-day operational rituals, including stand-ups, sprint planning, and task allocation, to maintain team velocity and efficiency. Requirements • You are a true Technical Solver, leading your backend team not just through direction, but through the kind of deep technical judgment that turns hard problems into clear paths forward. • Brings a solid background in production support and incident management, ensuring system reliability and swift resolution of issues. • Excels at providing technical mentorship and conducting effective code reviews for engineers at varying experience levels. • Possesses excellent cross-functional collaboration skills, adept at navigating dependencies and fostering alignment with partner teams. • Deep understanding and practical application of Agile methodologies to optimize team workflows and delivery. • Demonstrates strong experience in technical project management, driving complex software development roadmaps from conception to delivery. Nice to have • Experience working with mobile application development teams or integrating services with native mobile platforms. • Familiarity with modern security best practices and architectural patterns in a SaaS environment. • Prior experience in a fast-growing tech company, navigating scale-up challenges. Working with AI While human leadership, intuition, and mentorship remain paramount, this role will leverage AI-powered tools such as project management assistants to identify potential timeline risks and automate routine reporting. AI will also support in code analysis to flag potential security vulnerabilities, allowing you to focus on strategic guidance and complex problem-solving. Equal opportunities At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Engineering Manager
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Operation Manager, Content Moderation
Fiverr · Tel Aviv-Yafo

Description We are looking for a highly proactive and experienced Operations Manager to help lead the operational evolution in content moderation of the Trust & Safety (T&S) department. This role sits at the intersection of moderation operations, product, technology, data, policy and external vendors. The person will be responsible not only for maintaining existing operations, but for identifying gaps, building scalable solutions and driving complex T&S initiatives from problem definition through implementation. This is a role for someone who is comfortable with ambiguity, operates with a high degree of independence and naturally takes ownership. We are looking for someone who does not wait for a fully defined task or process, but can identify what needs to happen, build the plan, align the right stakeholders and move the work forward. What am I going to do? • Own complex Trust & Safety operational initiatives from definition through execution, rollout and measurement. • Lead operational aspects of new moderation technologies, external vendor integrations and tooling improvements, including solutions such as automated and AI-assisted moderation. • Act as the operational owner for integrations: define requirements, identify dependencies, coordinate Product, Engineering, Data, Policy, Legal and vendor stakeholders, manage timelines and drive decisions to closure. • Translate T&S problems and policy requirements into scalable operational workflows, enforcement logic, rules, tooling requirements and implementation plans. • Continuously identify operational gaps, inefficiencies and emerging abuse trends and proactively propose solutions rather than waiting for predefined projects. • Build and improve moderation workflows across automation and human review, balancing accuracy, operational efficiency, user impact and business needs. • Own relationships with relevant moderation and T&S vendors, including implementation, performance management, escalation and ongoing optimization. • Drive cross-functional projects involving Policy, Product, Engineering, Data Science, Legal, Customer Care, QA and Training. • Support incident and escalation management when operational or platform-integrity risks require rapid cross-functional response. • Help shape the longer-term operating model and capabilities of the Trust & Safety function. Requirements • 3+ years of experience in Trust & Safety, marketplace integrity, risk operations, fraud operations, content moderation, platform operations or another complex operational environment. • Demonstrated experience independently leading large or cross-functional projects. • Strong ownership mentality and bias for action — you naturally ask “what needs to happen next?” and make it happen. • Ability to take an ambiguous problem and turn it into a structured plan with clear decisions, owners and execution. • Strong stakeholder-management skills, including the ability to influence Product, Engineering, Data and business teams. • Comfortable working with technical teams and learning new systems, APIs, workflows and technical concepts. Engineering experience is not required, but technical curiosity is. • Strong analytical judgment and ability to use data to make decisions and measure operational impact. • Excellent written and verbal communication, with an ability to simplify complex topics and drive conversations toward decisions. • High level of independence, reliability and follow-through. Strong Advantages • Experience implementing or managing third-party Trust & Safety, moderation, fraud or risk technology. • Experience working with AI/ML-powered moderation, detection or enforcement systems. • Experience with moderation operations at scale or with BPO/vendor environments. • Familiarity with data analysis, SQL, dashboards or experimentation. • Experience working within a two-sided marketplace or other UGC-heavy platform. • Previous experience leading people or acting as the senior operational owner of a function. Working with AI AI and automation are integral to enhancing our Trust & Safety operations. You will leverage AI-assisted moderation tools to improve efficiency and accuracy, and potentially work with AI-driven analytics to identify emerging abuse trends. Your role will involve guiding the operational application of these technologies and ensuring their effective integration with human oversight and policy enforcement. Equal opportunities At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

Operations Manager
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Senior Backend Engineer (Applied AI)
Fiverr · Tel Aviv-Yafo

Description Fiverr's Applied Science group builds the intelligence behind the marketplace. We turn large volumes of unstructured data into structured understanding, and use it to connect the right people with the right work. We are a small team with an unusually large surface. We own the full path from raw data to production AI systems, and we are actively expanding what that platform can do. In this role, you will design, build and operate AI systems that run continuously in production: large volumes of unstructured data in, models and pipelines in the middle, structured signal that teams across Fiverr build on back out. The scope runs from data pipelines and retrieval infrastructure through to model quality, evaluation and cost. This is a hands on senior role, and you will help define how these systems get built here rather than inherit someone else's answer. What am I going to do? • Build and evolve our production LLM pipelines, turning unstructured text into structured data that the product consumes. • Design and operate large scale batch and near real time data processing, including correctness, freshness and cost. • Build the retrieval and serving layers that make our data usable in real time. • Decide what runs on which LLM model, and prove the choice with numbers rather than intuition. • Keep cost and latency predictable as volume grows: throughput, failure handling and monitoring. • Build agentic workflows that makes the whole team faster, and help set the standards others work to. Requirements • Have 5+ years building and operating production systems, and have seen what breaks at scale. • Have built real features on top of LLMs, with a feel for how they behave and where they need guardrails. • Are at home with data at scale: pipelines, asynchronous and distributed processing, storage and query design. • Design systems well. You can take an ambiguous problem, shape a system around it, and reason clearly about tradeoffs, boundaries, and cost. • Communicate clearly and work easily with product and data partners. • BSc in Computer Science, Software Engineering, or a related technical field. • Advantage- familiar with LLM as a judge concepts, vector search or graph DB. At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly. Equal opportunities At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Backend AI Engineer
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Business Operations Manager
Fiverr · Tel Aviv-Yafo

Description Working in Business means always seeing the full picture. You spot trends, align stakeholders, and don't rest until you see the move through. From partnerships to revenue operations, those who thrive here are commercially minded, analytical, and excited to solve problems without obvious solutions. So if you're a born strategist who never leaves anything unfinished, the Fiverr Business team has just the job for you. We're looking for a Business Operations Manager who is a sharp analytical thinker and a strong business operator: commercially minded, execution-focused, and skilled at aligning stakeholders to drive results. You'll own a key part of the early freelancer journey on Fiverr, driving execution across Acquisition, Onboarding, Vetting, Quality & Trust, so that freelancers are successfully activated and reach their first engagement on the platform. What am I going to do? • Own your business targets: Track the performance of your area, critically review the numbers, identify growth opportunities, and take action to pursue them. • Drive cross-functional initiatives: Take strategic initiatives from idea to impact, working closely with Product, Data, Product Marketing, and other teams to align stakeholders and deliver business outcomes. • Conduct business research: Investigate the competitive landscape, extract relevant benchmarks, and build data-driven business models that support strategic decisions. • Use data and AI: Analyze metrics with data, Excel, and AI tools, optimize processes, and deliver sharp, clear reporting. • Operate with independence: Make decisions, manage trade-offs, and proactively flag what needs leadership visibility. • Build partnerships: Establish trusted relationships with colleagues across the business, so you're part of key decision-making discussions. Requirements • 3+ years of experience in business, strategy, or analytical roles, preferably in business operations or consulting • Experience formulating and implementing strategic initiatives • Strong analytical skills: interpreting data, running qualitative and quantitative research, and turning results into clear takeaways • Strong operator mindset: outcome-driven, hands-on with execution, and comfortable owning results end-to-end • Proven stakeholder management across Product, Data, Marketing, and business leaders • A collaborative, low-ego team player who works well both independently and as part of a broader group • Excellent written and verbal communication skills • Advanced English Equal opportunities At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

Operations Manager
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Director Of Procurement
Fiverr · Tel Aviv-Yafo

Description Finance at a public company means the stakes are high. From financial analysts to controllers, the people who thrive here are compliance-aware and business-oriented enough to translate numbers into strategy. So if accuracy is your strong suit and accountability a given, the Fiverr Finance team might be the place for you. What am I going to do? • Develop and implement a forward-thinking procurement and sourcing strategy that aligns with Fiverr's overarching business objectives. • Lead complex, high-value contract negotiations to secure favorable pricing, terms, and service-level agreements with key suppliers. • Oversee and optimize procurement budgets, ensuring efficient spend across all categories and identifying opportunities for cost reduction. • Cultivate and maintain robust, collaborative relationships with strategic suppliers and external partners. • Spearhead initiatives to enhance procurement processes, streamline operations, and unlock new avenues for value creation. • Serve as a trusted advisor, partnering daily with Finance, Legal, Operations, and IT teams to ensure procurement activities are strategically aligned. Requirements • You are a true Stabilizing Captain at heart, experienced in leading teams, thriving in high-velocity environments and providing calm, strategic direction amidst evolving challenges. • You possess a deep understanding of procurement best practices, supplier management, and contract administration, with proven experience managing high-value contracts and complex negotiations. • You bring strong analytical, financial acumen, and project management capabilities, coupled with a knack for problem-solving. • You excel at building and nurturing relationships, demonstrating exceptional communication and interpersonal skills that foster collaboration across diverse teams. • You are adept at leveraging ERP and procurement systems (e.g., NetSuite, Bizdoc, Opstream) to drive operational efficiency and strategic insights. • You have a comprehensive grasp of global purchasing methods, procedures, and contract management, with a talent for identifying and implementing practical sourcing solutions. • Hands-on experience leveraging AI tools to drive procurement efficiency • Fluent Hebrew and English Nice to have • Experience in fast-paced, high-growth tech environments. • Familiarity with agile methodologies and their application within procurement functions. At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. Equal opportunities At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

Procurement Manager
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Knowledge and Training Specialist
Fiverr · Tel Aviv-Yafo

Description We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, we’d love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement. What am I going to do? • Design and lead comprehensive onboarding and ongoing development programs for Customer Care. • Working with different stakeholders (as part of the product enablement part of the role) • Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English. • Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness. • Manage and enhance learning journeys within the LMS system. • Monitor training effectiveness and provide recommendations based on performance data and feedback. • Stay up to date on customer care methodologies, industry trends, and emerging best practices. Requirements • 2+ years of experience in Customer Success Management in a large-scale company – a must. • 2+ years of experience designing and delivering effective training programs – a must. • Exceptional communication, presentation, and interpersonal skills to engage and train professionals effectively. • Professional-level English proficiency with excellent written and verbal communication skills. • Experience in creating and managing knowledge base articles and training documentation. • Strong research, analytical, and instructional design skills to develop engaging content for diverse audiences. • Familiarity with learning management systems (LMS), e-learning tools, and knowledge-sharing platforms – an advantage. • A proactive, self-driven mindset with strong organizational skills and attention to detail. • A “Can-Do” approach with the ability to manage multiple projects and adapt to changing priorities. Nice to have • Experience leveraging AI tools for content creation, such as AI training video generation. • Familiarity with Customer Relationship Management (CRM) platforms and associated workflows. • Prior experience in a fast-paced, high-growth technology company environment. Working with AI This role will leverage AI to enhance content creation efficiency, potentially through tools that assist in generating drafts for KB articles or even creating initial video scripts for training modules. However, the strategic direction, quality assurance, and nuanced delivery of training will remain a critical human-led function, ensuring our training is accurate, empathetic, and perfectly tailored to our Customer Care team's needs. Equal opportunities At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Training Specialist

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