Faye

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're looking for Faye is looking for a talented Full Stack Engineer to join our core R&D team. You will be a key player in building our innovative travel insurance platform, taking ownership of features from the database all the way to the user interface. While the role is approximately 70% Backend focused, you will have a significant impact on our frontend architecture and user experience. You'll be joining a fast-paced, high-growth startup environment where you will solve complex technical challenges, optimize for high scalability, and help shape the future of travel tech. Responsibilities Design, develop, and maintain high-scale backend services and APIs (Node.js/TypeScript). Build responsive, intuitive, and visually appealing web interfaces using React.js. Take full ownership of features end-to-end: from architecture and database design to frontend implementation. Optimize applications for maximum speed, scalability, and security. Collaborate closely with Product, Design, and other engineers to translate complex requirements into high-quality code. Participate in code reviews, testing, and debugging to maintain high engineering standards. Stay up-to-date with the latest technologies and best practices to continuously improve our stack. Requirements 5+ years of professional software development experience. Strong proficiency in Node.js and TypeScript. Proficiency in React.js and its core principles. Deep understanding of database design and building scalable distributed systems. Experience with cloud environments (AWS preferred), CI/CD pipelines, and microservices architecture. Strong problem-solving skills and the ability to navigate complex codebases. A "get things done" mindset with the ability to work effectively in a dynamic startup environment. Excellent communication skills and a team-player attitude.

Who We Are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What We're Looking For Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space. We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If you're process-driven, passionate about the travel space and keen to make an impact, then this is the role for you. Responsibilities Assist customers via phone, chat, and email, delivering fast, friendly, and effective support. Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance. Resolve issues efficiently, ensuring a seamless and positive customer experience. Maintain high performance metrics, including response time, resolution speed, and customer satisfaction. Work collaboratively across teams and departments to help solve any matter at hand. Requirements Proven experience in customer service/call center roles Native English speaker / English mother tongue level - a must Ability to work afternoon/evening, night, and weekend shifts - a must Ability to work in a hybrid model of 5 shifts per week - a must Excellent verbal & written communications skills Ability to display great time management and prioritize workload while remaining organized and efficient Familiarity with American customer service and culture A medical and/or travel and/or Insurance background is a plus Tech-oriented

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What We're Looking For Faye is seeking an ambitious, tech-forward, and commercially minded Director, National Accounts to lead the pursuit, development, and growth of strategic travel partnerships across the U.S. We are explicitly looking for a top-performing strategic hunter with a proven track record in high-growth B2B SaaS, enterprise technology, or venture-backed startups. You bring fresh tech-y thinking, modern deal-making playbooks, and a history of navigating complex, multi-stakeholder enterprise sales. In this role, you will focus on securing high-value enterprise accounts, such as tour operators, cruise lines, OTAs, airlines, and travel platforms, typically targeting $5M–$15M+ in annual deal potential. Prior travel industry experience is not required. We care far more about your startup agility, enterprise closing ability, and capacity to quickly master a new vertical than a traditional travel resume. If you excel at taking a complex product, learning a new domain, and building high-revenue partnership pipelines from scratch, we want to talk to you. Responsibilities Identify, pursue, and close high-value strategic partnerships that support Faye's rapid commercial growth and market expansion. Own the full enterprise sales cycle from outbound prospecting and initial engagement through pitch, complex commercial negotiation, contracting, and launch. Bring modern, tech-forward sales frameworks into every deal, helping legacy and modern travel partners realize the value of embedded digital solutions. Develop tailored partner strategies and structure innovative commercial terms, revenue models, and go-to-market launch plans based on each account's unique platform. Build and nurture strong, credibility-driven relationships with senior decision-makers, founders, and C-suite executives across prospective partner organizations. Partner cross-functionally with Product, Insurance, Legal, Finance, Operations, and Account Management to execute complex opportunities and shape tailored product offerings. Maintain rigorous pipeline discipline, data integrity, and forecasting accuracy within the CRM. Represent Faye as a forward-thinking technology partner at key industry conferences, events, and high-level partner meetings. Requirements 7–10+ years of business development, strategic partnerships, or enterprise sales experience within high-growth B2B SaaS or technology startups. A proven track record of independently sourcing, negotiating, and closing high-value, complex enterprise partnerships with six-to-seven-figure deal potential. Rapid Domain Adaptability: Demonstrated ability to quickly digest complex industry mechanics (e.g., travel, embedded fintech, insurtech) and articulate product value to domain experts. Exceptional executive presence and the ability to credibly consult with and influence C-suite, founder, and VP-level stakeholders. Strong commercial acumen to evaluate deal economics, potential ROI, contract risk, and strategic alignment. High bias for action and comfort operating in a fast-paced, high-growth startup environment that requires ownership, self-direction, and adaptability. Flawless sales operations discipline, including CRM management, pipeline hygiene, and structured deal tracking. Preferred (but not required): Prior experience in API-driven platforms, embedded software, fintech, insurtech, or travel technology

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're looking for We are looking for a strategic, experienced, hyper-analytical, hands-on FP&A Director to lead our financial planning, forecasting, and business performance analysis end-to-end. This is the first dedicated FP&A hire, and the job is to take a solid foundation and build the next version of it: deeper models, sharper forecasting, a real reporting cadence, and the automation to make all of it run without heroics. Reporting to the VP of Finance and working directly with Faye's leadership team, you'll own financial planning, forecasting, and business performance analysis end-to-end. You'll have complete visibility into how Faye actually works — operationally and financially — and the mandate to bring modern, AI-driven automation into a function that too often runs on manual spreadsheet work. A core part of the job is a partnership with our Growth team. You'll support our GTM across B2C and B2B2C, help shape an efficient acquisition strategy, drive results with our existing partners, and help turn pipeline into credible forecasts. Responsibilities Build and manage Faye's long-term financial planning, annual budget, monthly forecasts and ongoing results monitoring across company departments Establish the monthly reporting rhythm: variance analysis, department budget reviews, and a cadence that leadership can rely on Deep financial involvement in the day-to-day business and provide the leadership and the growth team ongoing financial support, ad-hoc analysis, and recommendations that support business decisions and improvements Follow public market trends to identify, develop, and monitor financial ratios to ensure capital efficiency and operational health. Measure, analyze, and report the company's KPIs Partner with Accounting and Data to keep financial models aligned with operational reality Use AI tooling to automate internal processes and controls: anomaly detection, predictive budget-vs-actual reporting, and cash flow forecasting Requirements 7+ years of FP&A experience, including global B2C companies Track record of partnership with go-to-market teams Advantage: a track record of building and scaling FP&A processes, models, and reporting structures in a high-growth environment — comfortable both improving what exists and creating what doesn't Strong command of accounting, financial, and operational principles Advanced Excel and financial modeling; hands-on experience with FP&A systems and automation tools ERP experience — NetSuite strongly preferred Demonstrated use of AI tools to automate real finance workflows Bachelor's degree in Finance, Accounting, Economics, or another quantitative field Fluent English, written and verbalApply now

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're Looking For We are seeking a high-caliber, veteran leader in the travel industry — a proven rainmaker with a track record of closing and scaling national, high-impact partnerships. This is a role for someone who has been a driving force behind industry-defining deals, has deep relationships at the C-suite level across travel verticals, and understands how to leverage those relationships to deliver transformative revenue growth. The ideal candidate has extensive tenure in the travel industry, preferably with direct experience at leadership roles in travel insurance companies. This is not an entry point — it's a role for a seasoned professional who commands respect in the market and thrives on creating high-stakes, win-win partnerships. Responsibilities Lead Strategic Growth: Own the mandate to unlock national strategic partnerships that elevate Faye to the next level in market reach and revenue. Target and Win Major Accounts: Develop and execute a winning strategy to secure partnerships with airlines, OTAs, banks, and other large-scale travel intermediaries. Deal Leadership: Lead negotiations from initial engagement through execution, ensuring terms maximize long-term value for Faye. Market Positioning: Position Faye as the premier travel insurance partner through thought leadership, network engagement, and relationship building. Internal Collaboration: Partner with product, marketing, operations, and customer success to ensure partnerships are implemented effectively and deliver on their revenue potential. Performance Ownership: Set aggressive targets, monitor progress, and take accountability for delivering — and exceeding — agreed-upon outcomes. Requirements 15+ years in the travel sector, with at least 10 years in senior partnership, business development, or sales leadership roles. Proven success leading and closing strategic partnerships with major airlines, OTAs, cruise lines, banks, and other large-scale travel ecosystem players. Direct travel insurance experience strongly preferred; deep familiarity with the product, regulatory environment, and competitive landscape. A well-established network of senior decision-makers across relevant industries. Demonstrated ability to design, negotiate, and execute complex, high-value, multi-year agreements. Skilled at driving transformational revenue impact, not incremental gains.

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're looking for Faye is redefining travel insurance through a fully digital, data-driven platform that delivers real-time travel care, streamlined claims, and proactive disruption handling. We're looking for a Senior Backend Developer to help build and scale the core systems powering our products end-to-end. In this role, you'll take ownership of backend services, design and develop robust, scalable architectures, and work closely with product and engineering teams to solve meaningful challenges that directly impact our customers and partners. You'll work with modern technologies including Node.js, Nest.js, TypeScript, PostgreSQL, and AWS, in a fast-moving environment that values strong engineering fundamentals, a product-driven mindset, and a passion for solving complex problems at scale. Responsibilities Design, develop, and deploy scalable, high-performance backend services that support our web and mobile applications. Own backend features end-to-end: from technical design and implementation to production deployment and ongoing improvements. Write clean, maintainable, and well-documented TypeScript code, following best practices, design patterns, and high testing standards. Build and optimize PostgreSQL schemas, queries, and data flows to ensure reliability and performance at scale. Participate in architecture discussions and help drive technical decisions that improve velocity, stability, and extensibility. Perform code reviews, troubleshoot production issues, and proactively improve system observability, reliability, and performance. Collaborate closely with Product, FE, QA, and other stakeholders to understand requirements and translate them into clear technical plans and execution. Requirements Minimum of 6+ years of professional experience in backend development, with a strong proficiency in Node.js and TypeScript. Experience working with backend frameworks such as Nest.js or similar frameworks. Solid understanding of relational databases and experience with PostgreSQL or similar database technologies. Familiarity with CI/CD pipelines, version control systems (e.g., Git), and agile development methodologies. Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience). Excellent problem-solving skills and ability to troubleshoot complex issues in a fast-paced environment. Strong communication and collaboration skills to work effectively within a multidisciplinary team.

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What We're Looking For We are looking for an experienced Partner Growth Manager for our West Coast Region to join our growing Business Development team. The ideal candidate has a proven track record in account development & partner growth management, with a deep understanding of the travel and/or insurance industries. As a member of Faye's Business Development team, you will play a crucial role in growing and developing our accounts within the travel industry vertical. We work in a fun, collaborative, and open-minded environment and are looking for proactive and accountable professionals focused on continuous learning and growth to push themselves and our team forward. Responsibilities Partner Growth Management: Develop and maintain strong relationships with our industry partners, ensuring high levels of client satisfaction and retention. Strategic Planning: Develop and implement strategic account plans to achieve sales targets and drive revenue growth. Client Engagement: Conduct regular meetings and presentations with clients to understand their needs, provide solutions, and promote Faye Travel Insurance products. Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to identify opportunities. Representation: Represent Faye in various professional forums, conferences and events in the travel space. Requirements 4+ years of experience in leading partner growth & account development activities, specifically B2B2C partner management, ideally within the travel or insurance industry. Strong understanding of the travel sector, including agencies, airlines, cruise lines, hospitality, tour operators and OTAs. Excellent communication, interpersonal and presentation skills. Proven ability to build and maintain long term client relationships. Strategic thinker with a results-driven approach. Ability and desire to travel domestically and internationally. Ability to run with new ideas, be proactive and excel independently and as part of a team.

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're looking for Faye is looking for a Senior Product Analyst to help Faye build smarter, move faster, and make better product decisions through data. You're deeply data-driven and love turning analysis into meaningful business insights that shape strategy and drive impact. Sitting at the intersection of Product and Data, you'll own product analytics across the department. You'll develop a deep understanding of our customers, products, and business, turn complex data into clear insights, and help Product Managers uncover opportunities, prioritize confidently, and measure what matters. This is a hands-on role in a fast-moving startup, with real ownership, high impact, and strong exposure to cross-functional leaders. Responsibilities Become an expert on our products, customers, and business. Partner closely with Product Managers on high-impact questions, and support them with insights and ad hoc data requests. Define, track, and evolve core product KPIs across key journeys and flows. Analyze funnels, cohorts, feature adoption, user behavior, and customer drop-offs. Identify friction points and translate them into clear product and business recommendations. Design and analyze A/B tests and product experiments. Measure the impact of product launches, feature changes, and customer experience improvements. Build dashboards and recurring insights using Tableau, Mixpanel, Snowflake, dbt, and AI tools or LLM engines. Uphold a high bar for rigor and accuracy, so the numbers that reach stakeholders are right and well understood. Communicate findings clearly to technical and non-technical stakeholders. Partner with Data and Engineering to improve tracking, event instrumentation, and metric definitions. Take part in the team's effort to bring AI into how we work. Requirements 4+ years of experience in product analytics roles. Strong SQL skills and comfort working with large, real-world datasets. Experience analyzing product funnels, cohorts, customer journeys, and feature usage. Strong understanding of product metrics such as conversion, activation, engagement, retention, usage, and customer satisfaction. Experience with A/B testing, experimentation, and product measurement. Experience with tools like Tableau, Mixpanel, dbt, and Snowflake, or similar. A strong sense of rigor and accuracy, and care for data quality and clear metric definitions. Excellent communication skills, with a track record of making data clear and actionable for non-technical stakeholders. Ability to connect product behavior with customer experience and business impact. Comfortable working directly with Product, Data, and leadership stakeholders. Curiosity about using AI to work faster and smarter, and openness to adopting it as part of a team effort. Python or R experience for deeper analysis is a plus. A relevant academic degree or equivalent hands-on experience. Experience in consumer products, travel, insurance, fintech, or customer-facing digital products is a plus. What makes you a great fit You're curious about how customers behave, not just what the dashboard says. You have exceptional business understanding and naturally connect data to the bigger picture. You move fast, really fast, without compromising accuracy. You know how to turn messy product data into clear decisions. You communicate clearly, challenge assumptions respectfully, and help teams move faster with confidence. You're pragmatic, impact-driven, and excited to help build better travel experiences at scale. You're excited to use AI to work smarter and help shape how we use it across the team.

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're looking for We're looking for a Solutions Engineer to serve as the technical bridge between our Business Development and Engineering teams. This is a hands-on, customer-facing role for someone who enjoys solving complex technical challenges while building strong partnerships. You'll own the technical implementation journey for our partners, from the first sales conversation through integration, launch, and ongoing success - ensuring seamless execution and long-term value. Responsibilities Pre-Sales Scope partner engagements with clear objectives and success criteria Work with the business development team to identify new opportunities and prepare technical documentation to support the sales process Present technology demos to support new business Integration & Implementation Own partner integrations end-to-end as the primary technical point of contact Support the design and implementation process of tailored solutions based on partner technical requirements Coordinate internal stakeholders to ensure timely and successful integrations Post-Launch & Growth Troubleshoot, reproduce, and identify root causes of partner-reported issues Serve as an advocate for partners inside the engineering organization Use SQL, Tableau, and reporting tools to identify and present actionable growth opportunities to partners Manage multiple concurrent partner engagements Identify process improvement opportunities and implement automation to optimize client engagements Requirements Customer-facing background in sales engineering, solutions consulting, or a similar role 4+ years of programming experience in Node.JS or an equivalent language 4+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs Strong written and verbal communication skills with both technical and non-technical audiences Experience in the travel or travel insurance industry

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're looking for We're looking for a Backend Architect to be the technical authority across our engineering teams. This is a hands-on leadership role for someone who loves diving deep into complex systems while keeping the big picture in mind. You'll work closely with three cross-functional development teams - shaping the backend architecture, driving engineering standards, and making sure we're building for scale, reliability, and long-term maintainability. Responsibilities Own the backend architecture across all product domains - define patterns, set standards, and ensure hands-on involvement when it matters. Be the go-to technical authority for backend engineers across three teams. Identify technical debt, scalability risks, and performance bottlenecks - and drive the roadmap to address them. Partner with team leads to elevate engineering practices: code quality, testing, CI/CD etc. Collaborate with product and R&D leadership to align technical strategy with business goals. Requirements 8+ years of backend development experience, with at least 2–3 years in an architecture or principal engineer role. Deep expertise in Node.js and NestJS. Excellent communication skills - you can explain a complex architectural decision to an engineer and to a PM alike. High ownership mentality - you see a problem, you drive it to resolution.

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What We're Looking For Faye is seeking a relationship-driven, commercially minded Director, National Accounts to personally source, develop, and close high-value strategic partnerships across the U.S. travel market. This is a senior individual contributor role with no direct reports. The Director will serve as a strategic hunter, building their own pipeline and owning the full business development cycle for large, complex opportunities, typically representing $5M–$15M+ in potential annual travel insurance sales. The role will focus on wholesale-oriented organizations, including tour operators, cruise lines, OTAs, airlines, travel technology platforms, and other large travel companies. The ideal candidate brings an active industry network, a demonstrated ability to independently close complex partnerships, and the drive to navigate long sales cycles with substantial personal ownership. Responsibilities Personally identify, source, pursue, and close high-value strategic travel partnerships. Build and manage a self-generated pipeline through existing industry relationships, targeted prospecting, networking, and industry events. Own the full business development cycle, from prospecting and relationship development through pitch, negotiation, contracting, and launch. Develop tailored partner strategies, negotiating commercial terms, commission structures, and launch plans based on each account's unique needs. Lead commercial negotiations involving commission structures, integration requirements, product needs, and launch plans. Build strong relationships with senior decision-makers and key influencers across large partner organizations. Partner cross-functionally with Product, Insurance, Legal, Finance, Operations, and Account Development to advance complex opportunities. Collaborate with the Product/Insurance team to propose custom products or coverage enhancements tailored to large national accounts. Maintain strong pipeline discipline, forecasting accuracy, and clear communication regarding opportunity status. Represent Faye at industry conferences, networking events, and strategic partner meetings. Requirements 10+ years of business development, strategic partnerships, national accounts, or enterprise sales experience within the travel, travel insurance, travel technology, cruise, wholesale, or OTA industries. Industry experience and connections are a must-have. Proven ability to source, develop, negotiate, and close high-value partnerships while navigating longer sales cycles and multi-stakeholder decision processes. A strong existing network within the travel industry that can create meaningful business development opportunities. Strong executive presence and the ability to communicate credibly with senior leaders, founders, and C-suite stakeholders. Strong commercial judgment to evaluate account potential, revenue opportunity, and strategic fit. Comfort operating in a fast-moving, high-growth environment requiring ownership, collaboration skills, and strong CRM discipline. Preferred experience in travel insurance, ancillary revenue, embedded travel products, or travel protection solutions.

Who we are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What we're looking for We're looking for a Security Operations (SecOps) specialist to take ownership of our security infrastructure and operations as we scale. In this hands-on, high-impact role, you'll play a crucial role in managing the infrastructure, services and service providers that help keep Faye secure from outside attacks and insider threats, along with managing our information compliance programs. Responsibilities Support and lead our security programs, both internal and with 3rd party vendors. Lead incident response simulations and continuous vulnerability remediation efforts, optimizing our observability and alerting frameworks. Support the design and maintenance of resilient, scalable cloud infrastructure, ensuring security is baked into the foundation. Work closely with company leadership to ensure adoption of security best practices. Work closely with R&D teams to help them shift security testing left into the early phases of development. Monitor, detect, and respond to security alerts and infrastructure anomalies, optimizing our logging, tracing, and alerting frameworks. Conduct regular reviews of security tools and infrastructure such as endpoint security, malware detection, firewall logs, and the like. Collaborate with our CISO to implement and automate controls supporting fintech/insurtech compliance and data privacy standards (PII protection, SOC2). Requirements 4+ years experience working in an Incident Response/Cyber Security Operations Center (in-house or outsourced) creating, escalating, and managing security incidents and creating incident reports or 4+ years in either a SecOps or DevSecOps role. Proficient in at least one scripting language (Python, Bash, or Node.js) to build security guardrails and automate manual processes. 3+ years working with security tools including SIEM, Analytics & Intelligence, Intrusion Detection, Malware Detection, Data Loss Protection, and Identity & Access Management. Experience managing low to high-risk cybersecurity events, alerts, and incidents with event monitoring, analysis, and escalation. A builder's mindset: You aren't just identifying vulnerabilities; you are designing the automated fixes, guardrails, and processes that prevent them from recurring.