Duve

Description Duve is a fast-growing hospitality tech company transforming how hotels and vacation rentals connect with their guests. Our platform helps them deliver personalized, digital guest experiences at scale from the moment a booking is made and throughout the entire stay. Founded in 2016 and headquartered in Tel Aviv, Duve is trusted by 1,000+ customers across 70+ countries, serving millions of travelers worldwide. Following a $60M funding round, Duve is entering its next phase of growth, with AI playing a central role in the evolution of our platform. As we continue to expand globally, we’re investing in advanced technology to shape the future of guest experience and how hotels and vacation rentals operate and connect with their guests. About this Role We’re looking for a hands-on Marketing Operations Manager to own the systems, processes, data, and reporting behind Duve’s marketing engine. You will be responsible for building and improving the operational infrastructure that connects Marketing and Sales, including lifecycle management, lead routing and nurture, automation, data quality, attribution, account segmentation, and pipeline reporting. You will also work closely with our external agencies and marketing partners, ensuring their activities are properly tracked, measured, and aligned with business goals. This role is ideal for someone who is analytical, structured, and highly experienced with marketing systems in a sales-led, B2B SaaS GTM motion. Experience in demand generation or growth strategy is a strong advantage, but the core of the role is Marketing Operations. Requirements • 5+ years of experience in Marketing Operations, Revenue Operations, Demand Generation Operations, or a similar role within a B2B company. • Strong hands-on experience with HubSpot and Salesforce. • Experience building workflows, automation, lead-scoring models, lifecycle stages, and reporting processes.Experience with Clay or similar tools for data enrichment, lead routing, and workflow automation. • Strong understanding of funnel analytics, pipeline reporting, attribution, and data quality.A track record of running or prioritizing CRO programs, including A/B testing, landing pages, and conversion-focused website initiatives. • Experience working with or managing external marketing agencies and evaluating their performance.Comfortable using AI tools to work efficiently and stay current across marketing channels. • Strong analytical skills and the ability to translate data into clear recommendations. • A structured, detail-oriented, and operations-minded approach. • Strong communication and collaboration skills. • Understanding of paid media, SEO/GEO, website conversion, and CRO. What you'll do • Own and optimize marketing operations across HubSpot and Salesforce, including workflows, automation, lifecycle stages, lead scoring, segmentation, and lead routing. • Maintain accurate, consistent marketing data and ensure proper synchronization between systems. • Build dashboards and reporting to measure funnel performance, conversion rates, pipeline contribution, attribution, and CAC. • Partner with Sales to improve lead qualification, handoff processes, and pipeline visibility. • Define KPIs and manage the performance and measurement of external agencies across paid media, SEO/GEO, content, and website initiatives. • Use data to identify operational improvements and support growth, CRO, and future ABM initiatives.

Description Duve is a fast-growing hospitality tech company transforming how hotels and vacation rentals connect with their guests. Our platform helps them deliver personalized, digital guest experiences at scale from the moment a booking is made and throughout the entire stay. Founded in 2016 and headquartered in Tel Aviv, Duve is trusted by 1,000+ customers across 70+ countries, serving millions of travelers worldwide. Following a $60M funding round, Duve is entering its next phase of growth, with AI playing a central role in the evolution of our platform. As we continue to expand globally, we’re investing in advanced technology to shape the future of guest experience and how hotels and vacation rentals operate and connect with their guests. About this Role As a Senior Backend Engineer On our Platform team, you’ll play a key role in designing and building Duve’s modern, scalable Node.js platform. You’ll work on a high-scale, high-throughput Cloud based SaaS B2B2C system integrated with some of the biggest names in hospitality. Our platform processes millions of events across booking channels, hotels, and guests-and runs 24/7 to power mission-critical workflows that our customers and the entire Duve ecosystem depend on. You're great fit If you are • A great person, an independent worker and a team player • A fast learner with a desire to work on high scale, mission critical systems. • Love complex challenges and you’re a problem solver • Love building new things and improving existing ones • Fluent in English and a great collaborator working with 3rd party partners Requirements • 6.5+ years of professional software engineering experience, with strong depth in Node.js backend development. • 2+ years working with MongoDB and Redis in production environments. • Deep understanding of system design of high scale high throughput, distributed systems. • Deep understanding of SDLC, SOLID principles, clean code and refactoring • Hands‑on experience with message queues (Kafka/RabbitMQ or similar). • BSc in Computer Science or equivalent education or military experience from a technological unit. • Experience with React.- Nice to have What you'll do • Design and build high quality scalable microservices and infrastructure that works with dozens of third parties APIs sending and receiving millions of events. • Collaborate with engineers from third party companies to build additional integrations with many types of providers and their APIs. • Mentor developers via code reviews and contribute to technical architecture decisions • Optimize MongoDB performance by improving query patterns, indexes, and schemas; use Redis for caching and performance‑critical paths. • Troubleshoot bugs, refactor code for scalability, and ensure high responsiveness through performance tuning.

Description Duve is a global guest experience platform trusted by hospitality brands in 60+ countries. We help hotels and vacation rentals create a smoother, more personal stay from pre-arrival to post-checkout through one seamless, data-driven system. Our suite includes online check-in, a branded guest app, unified guest messaging, upsells, automation workflows, analytics, and AI-powered capabilities. The result: teams save time, reduce manual work, unlock new revenue, and deliver standout experiences at scale. Come join us on this exciting journey to revolutionize the guest experience for millions of travelers around the world. About this Role We’re looking for a highly experienced, hands-on Software Engineer to join our AI team and help build the AI agents at the core of Duve’s next generation of products. This role is for a strong software engineer who combines deep engineering experience with hands-on expertise in AI and agent development. You’ll work on complex, real-world problems, take ownership of technical challenges, and play an active role in shaping and building our AI capabilities. We’re looking for someone who is curious, proactive, and passionate about building — someone who identifies problems, proposes solutions, and independently drives them forward. Requirements • Proven ability to take ownership of complex technical challenges and drive solutions from idea to production. • Proven experience developing AI agents and agentic applications. • 8+ years of professional software engineering experience with strong hands-on coding skills. • Experience building and maintaining production-grade software systems. • Strong understanding of software architecture, system design and scalable systems. • Strong problem-solving skills. • B.Sc. in Computer Science / Software Engineering or a veteran from 8200 / Mamram or an equivalent unit. • Excellent communication and collaboration skills. Nice to Have • Hands-on experience with RAG and/or LangGraph . • Experience working in a fast-paced SaaS or startup environment. • Experience mentoring other engineers or contributing to technical leadership and architectural decisions. What you'll do • Design, build, and evolve AI agents and agentic workflows that are core to Duve’s product. • Develop production-grade AI-powered features and integrate them into our existing platform. • Take ownership of complex technical challenges, from understanding the problem and designing the solution to implementation and delivery. • Build reliable and scalable software systems supporting our AI capabilities. • Evaluate new AI technologies and approaches and identify opportunities to apply them to real product and business challenges. • Collaborate closely with Product and Engineering to turn ideas and customer needs into high-quality technical solutions. • Contribute to technical and architectural decisions across the AI team. • Maintain high engineering standards through clean code, testing, code reviews, and knowledge sharing.

Description Duve is a fast-growing hospitality tech company transforming how hotels and vacation rentals connect with their guests. Our platform helps them deliver personalized, digital guest experiences at scale from the moment a booking is made and throughout the entire stay. Founded in 2016 and headquartered in Tel Aviv, Duve is trusted by 1,000+ customers across 70+ countries, serving millions of travelers worldwide. Following a $60M funding round, Duve is entering its next phase of growth, with AI playing a central role in the evolution of our platform. As we continue to expand globally, we’re investing in advanced technology to shape the future of guest experience and how hotels and vacation rentals operate and connect with their guests. About this Role We’re looking for a hands-on IT & Compliance Manager to own Duve’s internal IT environment and lead our security, privacy, and compliance operations. You’ll be responsible for the systems our employees rely on every day, while driving our compliance program across frameworks such as SOC 2, ISO 27001, ISO 27701, PCI DSS, and GDPR. Working closely with R&D, DevOps, HR, Legal, Sales, Customer Success, and external vendors, you’ll ensure our internal environment is secure, scalable, audit-ready, and able to support the requirements of our growing enterprise customer base. This is an individual contributor role reporting directly to the CTO, with end-to-end ownership and responsibility for managing relevant external vendors and partners. Requirements • 4+ years of experience in IT, Information Security, Compliance/GRC, or a similar role • Hands-on ownership of at least one SOC 2 or ISO 27001 audit or certification cycle • Experience with identity and endpoint management tools such as JumpCloud, Okta, Google Workspace, Entra ID, or similar • Working knowledge of AWS security fundamentals, including IAM, logging, network boundaries, and encryption • Practical experience with GDPR and privacy operations, including DSRs, ROPA, and DPAs • Experience creating and maintaining security policies, procedures, controls, and audit documentation • Ability to independently own recurring IT, security, and compliance processes end-to-end • Strong communication skills and the ability to work effectively with both technical teams and enterprise customers • Fluency in English and Hebrew Nice-to-have • Experience with Vanta, Drata, or a similar compliance automation platform • Experience with ISO 27701, PCI DSS, or NIST CSF • Certifications such as ISO 27001 Lead Implementer/Lead Auditor, CISSP, CISM, CIPP/E, or equivalent • Familiarity with Kubernetes, CI/CD security, vulnerability management, or dependency scanning tools • Scripting or automation experience • Experience in a B2B SaaS environment, particularly with enterprise customers • Familiarity with AI governance and emerging enterprise security requirements around AI What you'll do • Own and continuously improve Duve’s information security and privacy management programs, including controls, policies, evidence, risk management, and corrective actions • Lead compliance and certification activities across SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS, and GDPR • Manage external audits end-to-end, including preparation, evidence collection, auditor coordination, findings, and remediation • Own enterprise security questionnaires, customer security requirements, and security documentation supporting Sales and Customer Success • Manage identity, access, and endpoint operations, including employee onboarding and offboarding, MFA, permissions, and periodic access reviews • Own core IT operations, including asset management, device security, office IT, and employee support escalations • Manage privacy processes alongside the DPO, including data inventory, ROPA, DSRs, retention, DPAs, and privacy impact assessments • Manage third-party and vendor security risk, including due diligence, ongoing reviews, and subprocessor management • Coordinate security incident response, vulnerability management, security awareness, and business continuity processes • Partner closely with R&D and DevOps on security controls, infrastructure risks, remediation, logging, monitoring, and technical security initiatives • Identify opportunities to automate repetitive IT and compliance processes and improve operational efficiency