Chargeflow

Description Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have • Help customers reach activation and first value faster through clear, well-managed implementations. • Improve onboarding completion rates and remove recurring technical and operational blockers. • Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation • Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success. • Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders. • Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion. • Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery • Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues. • Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements. • Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes • Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed. • Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs. • Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience. • Define and own onboarding KPIs, including completion rates, time to activation, and time to value. • Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion. • Introduce automation and reporting to reduce manual work and improve visibility into progress, risks, and capacity. • As the function grows, help define hiring needs, build the team, and develop its capabilities and delivery standards. Cross-Functional Collaboration & Domain Expertise • Partner closely with Sales, Customer Success, Product, Engineering, and Support to align expectations and resolve implementation challenges. • Translate recurring customer friction into actionable product and process improvements. • Develop expertise across Chargeflow’s payment ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers. • Guide customers on dispute-management best practices based on their business model, payment setup, and merchant vertical. Requirements What You Bring • Senior technical customer-facing experience: 6+ years in SaaS Implementation, Integrations, Professional Services, Solutions Engineering, Technical Account Management, or Technical Onboarding, with substantial direct ownership of complex customer implementations. • Proven end-to-end ownership: A track record of independently leading Enterprise or strategic customer implementations from initial requirements through successful go-live and first value. • Experience building from the ground up: You’ve personally designed and implemented onboarding or implementation workflows, playbooks, operating processes, and success metrics, and can demonstrate how they improved delivery. • Hands-on technical depth: Practical experience troubleshooting APIs, webhooks, integrations, and data flows. You can explain what you investigated, what went wrong, and how you resolved it. • Independence and judgment: The ability to create structure, set priorities, make decisions, and drive execution in an evolving environment with limited day-to-day guidance. • A deliberate commitment to hands-on work: You’re comfortable starting as an individual contributor and personally owning customer meetings, technical investigations, project execution, and process development. • Team-building experience: Previous experience building and developing onboarding, implementation, or technical customer-facing teams, with an interest in applying that experience as the function grows. • Strong project management: The ability to manage concurrent implementations with competing timelines, stakeholders, and dependencies. • Customer leadership and cross-functional influence: Excellent communication and presentation skills, with the ability to build trust, manage expectations, and hold customers and internal stakeholders accountable for progress. • Excellent English: Strong written and verbal communication. • Ownership and follow-through: Exceptional organization, attention to detail, and accountability for measurable customer and operational outcomes. Nice to Have • Experience in fintech, payments, fraud, chargebacks, or eCommerce. • Familiarity with payment providers such as Stripe, Shopify Payments, PayPal, or Adyen. • Experience using tools such as Postman, SQL, or log-analysis platforms. • Experience implementing onboarding automation and reporting tools. • Experience supporting both Enterprise and SMB customers in a high-growth SaaS environment. How We Work We move quickly, collaborate across teams, and expect people to take ownership from problem to resolution. This role requires someone who can set direction and deliver the work: lead the customer conversation, investigate an integration issue, build a workflow, and follow through until the customer is live. You’ll have meaningful ownership of how onboarding operates and be expected to turn your experience into practical processes, consistent execution, and measurable improvements. If you’re looking for a role where you can bring senior experience, stay hands-on, and build an onboarding function that scales, we’d love to hear from you.

Description Who We're Looking For - The Finance Leader & Builder We’re looking for a hands-on Head of Billing & Collections to lead and scale Chargeflow’s end-to-end billing, accounts receivable, and collections operations. This role combines people leadership with direct operational ownership. You’ll build and manage the team, strengthen financial controls, and create the processes, reporting, and automation that support an accurate and scalable billing-to-cash operation. You’ll be responsible for ensuring customers are billed correctly and on time, maximizing collections, minimizing billing leakage, and giving Finance leadership clear visibility into receivables and expected cash collections. This is a role for someone who can move comfortably between leading a team, resolving complex billing and collection issues, and building the systems that support our next stage of growth. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The impact you’ll have • Protect revenue through complete, accurate, and timely billing while reducing errors and leakage. • Improve cash collections, reduce aged receivables, and maintain strong customer relationships. • Give Finance leadership reliable visibility into collection performance, cash expectations, and financial exposure. • Build an accountable team and scalable operations that support growth without proportional headcount increases. What you’ll own (Your arena): Team Leadership & Accountability • Build, manage, and develop the Billing, Reconciliation & Collections team. • Define responsibilities, service-level agreements (SLAs), individual and team KPIs, controls, and escalation procedures. • Establish a culture of ownership and accountability, with sufficient coverage and appropriate segregation of duties as the function scales. End-to-End Billing • Own the complete billing-to-cash lifecycle across recurring, usage-based, transaction-based, success-based, and other variable billing models. • Ensure contracts, amendments, pricing changes, discounts, and customer-specific commercial terms are accurately reflected in billing systems. • Establish controls to capture all billable activity, identify unbilled or incorrectly billed activity, and resolve discrepancies before invoices are issued. • Own billing adjustments, credits, refunds, and invoice corrections. Collections & Accounts Receivable • Own company-wide accounts receivable (AR) and collections performance, with strategies tailored to customer segment, aging, balance, and risk. • Drive proactive follow-up on overdue invoices and clear escalation procedures; personally manage or oversee material and high-risk collection cases. • Partner with Customer Success, Sales, Finance, and Legal to resolve disputed or significantly overdue balances. • Reduce days sales outstanding (DSO) and aged receivables while maintaining strong customer relationships, and own bad-debt identification and recommendations. Refunds, Credits & Revenue Leakage • Establish approval controls for refunds, credits, write-offs, and billing exceptions, with documentation aligned to company policy. • Analyze the root causes of refunds and credits, identify recurring operational or commercial issues, and implement corrective actions to reduce unnecessary adjustments and leakage. Reconciliation & Financial Controls • Ensure customer payments are accurately allocated and reconciled across billing systems, payment processors, banks, and accounting records. • Support month-end close and AR reconciliation, maintaining strong documentation and audit trails. • Strengthen controls around billing completeness, accuracy, and exception handling. Systems, Automation & Scalability • Build scalable billing and collection processes, identify manual work, and drive automation. • Partner with Product, Engineering, Data, and Finance to improve billing infrastructure and establish reliable data and reporting. • Define system requirements and controls for new products and pricing models, supporting increasing customer and transaction volumes efficiently. Cash Forecasting & Reporting • Own reporting on monthly billing, cash collections, AR, aging, DSO, past-due balances, collection rates, and unbilled revenue. • Track billing adjustments, credits, refunds, bad-debt exposure, and billing disputes to make risks and recurring issues visible. • Provide reliable weekly and monthly collection forecasts, including collection risks and expected payment dates for material accounts. Requirements What You Bring • Experience: 7+ years in billing, accounts receivable, collections, or finance operations - Must • Leadership: 3+ years managing a billing or collections function or team with at least 10 team members - Must • Billing ownership: Proven experience owning complex, high-volume billing operations - Must • Financial expertise: A strong understanding of billing, AR, collections, payment reconciliation, and financial controls - Must • Analytical capabilities: Strong analytical skills and proficiency in Excel or Google Sheets - Must • Systems experience: Practical experience with accounting, billing, CRM, and payment systems - Must • Communication: Strong written and verbal English, with the ability to work directly with senior customer Finance and Accounts Payable teams - Must • Process building: A strong operational mindset and the ability to build clear processes, controls, and accountability - Must • Adaptability: Confidence operating in a fast-growing environment with significant complexity and change - Must • We’re particularly interested in candidates who bring: Industry experience: A background in fintech, payments, e-commerce, or transaction-based businesses Pricing complexity: Experience managing variable and usage-based pricing models. • What success looks like in the first 6 months • Take complete ownership of the billing-to-cash process, with clear billing and collection SLAs. • Establish full visibility into AR, overdue balances, disputes, refunds, and credits. • Improve collection performance and reduce aged receivables. • Strengthen refund, credit, and write-off controls while reducing billing errors and revenue leakage. • Implement a reliable weekly cash collection forecast. • Create a roadmap for billing and collection automation. • Establish clear accountability across Finance, Sales, Customer Success, and Operations for resolving billing issues. How we’ll measure success • Billing quality: Accuracy, completeness, on-time invoice issuance, billing leakage, and unbilled revenue. • Collections performance: Collection rate, DSO, AR aging, and the percentage of AR outstanding for more than 30, 60, and 90 days. • Exceptions & exposure: Refund and credit rates, bad debt, and billing dispute resolution time. • Forecasting & efficiency: Cash collection forecast accuracy and the percentage of billing and collection processes automated. How We Work We move quickly, collaborate across teams, and expect leaders to own both business outcomes and team development. You’ll stay close to daily operations while giving your team the clarity, controls, and support to succeed. This is a hybrid leadership role based in Israel. If you’re looking for a role where you can build a team and shape a financial operation with a direct impact on revenue protection and cash collection, we’d love to hear from you.