Airwallex

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. Based out of our Tel-Aviv office, this role will be focused on generating and qualifying leads that will build Airwallex’s Enterprise sales pipeline across the Middle East market. As a Hebrew-speaking Sales Development Representative (SDR), you should be excited about engaging with prospects to find out about their needs, adept at identifying high-value opportunities and capable of managing early sales funnel activities. You are used to delivering value in complex situations and are energised by learning about new and existing products. Finally, you enjoy building – you like to actively participate in the development of the demand generation and sales process, the articulation of Airwallex’s value proposition, and the creation of key tools and assets. With the commission structure for this role, there is a significant upside for won opportunities. With the team, there are many opportunities to progress as the business continues to grow. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you! We operate in an onsite model, we work from the office a minimum of 4 days a week. What you'll be doing • Initiate contact with potential customers through email outreach or cold calling and follow up on designated touchpoints in a customer journey • Move quality leads through the funnel while connecting them to a salesperson and arranging meetings • Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales • Update activity and contact information within the CRM system and support reporting efforts • Inform and recommend outreach strategies and best practices through testing various types of touchpoints • Contribute to building out best practices in this area as we grow the team • Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging • Work closely with Account Executives on the handover & first call About you: • Target-oriented - You are motivated by stretch targets that facilitate business growth and reward you for direct impact • Customer focused - You are excited to learn about your prospect’s business and rely on data to help solve issues • Process driven - You enjoy developing, documenting, and following procedures to ensure they are efficient, scalable, and defensible • A team player - You are a natural at building relationships with your colleagues but can work independently at ease • A master prioritizer - You leverage sound judgment to quickly assess all the tasks at hand and expertly prioritize them • Obsessively Curious - You know when to dig a little deeper to get to the bottom of a problem and solve it; in doing so, you ask the right questions necessary to arrive at a sound, risk-based decision What you'll bring: • Track record of top performance or prior success in a related activity • Advanced verbal and written communication skills in Hebrew are a must • Strong interest in technology and/or financial services • Self-starter who is able to operate in a hyper-growth environment Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. How you'll make impact Airwallex is growing its SME and Growth business in Israel, and this role will help build that market. You'll own the sales process from first conversation through close, while creating the systems and relationships needed to grow a new territory. • Own the full sales cycle and territory management from prospecting through close, building pipeline across the Israeli market through a focused, AI-assisted outbound motion and close collaboration with SDR and Marketing. • Drive new client acquisition and revenue growth across Israel through disciplined pipeline generation, coverage and conversion. • Develop and execute territory and account strategies, identifying high-potential verticals, businesses and decision-makers. • Represent Airwallex in client meetings and industry events across Israel, tailoring our value proposition to different stakeholders and business needs. • Maintain rigorous CRM discipline and forecasting accuracy, with high standards for data hygiene, pipeline management and operating cadence. You'll work from our Tel Aviv office at least three days a week as part of a hybrid setup. What we're looking for Essentials • 3+ years of full-cycle sales experience in an Account Executive or equivalent closing role, with a proven track record of meeting or exceeding revenue targets. • Previous outbound prospecting experience. • Experience prospecting, selling or developing business in the Israeli market, with a strong understanding of the local business landscape and communication style. • Ability to understand complex customer requirements and build solutions across multiple products, such as accounts, FX, acquiring and cards. • Strong territory-management skills, with the ability to develop, execute and continuously refine go-to-market and sales playbooks. • Strong presentation and stakeholder-management skills, with the confidence to engage and influence senior and C-level decision-makers in both Hebrew and English. • Proven ability to manage complex negotiations involving bespoke commercial agreements and multi-product solutions. • Entrepreneurial, highly motivated and comfortable operating in an ambitious, fast-paced environment with significant ownership. • Strong interest in technology and modern sales practices, including using AI tools to accelerate research, prospecting, personalisation and deal execution. Preferred • Experience selling technical or complex products. • Previous experience in payments, fintech, financial services or a related industry. • Experience launching a new territory, developing a new market or building pipeline from scratch. You'll thrive here if • You have a track record of hitting your numbers, and you’re motivated by stretch goals. • You own the outcome and you don't wait for permission to fix what's broken. • You're comfortable making decisions with incomplete information and moving quickly anyway. • You're excited by a category that hasn't been won yet, and want to be early enough to shape it. • You value in-person collaboration and are happy being in the office three days a week. Learn more about your team SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales. It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward. If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. How you'll make impact As Sales Development Manager, you’ll own and scale Airwallex’s outbound sales development function in Israel, building a repeatable engine for high-quality pipeline in a key growth market. You’ll set the outbound strategy across ideal customer profiles, target accounts, vertical prioritisation, messaging, sequencing and multichannel prospecting, while coaching SDRs to become exceptional prospectors and commercial talent. • Own the outbound strategy for Israel and improve pipeline quality through sharper targeting, messaging, sequencing and multichannel prospecting. • Build and scale the SDR function through hiring, onboarding, performance management and career development. • Coach SDRs across cold calling, messaging, research, qualification, objection handling and opportunity creation so they consistently improve their performance. • Improve funnel performance by using activity, conversion, opportunity quality, qualified pipeline and pipeline coverage data. • Partner with Account Executives, Marketing and Revenue Operations on territory strategy, qualification, campaigns and vertical-specific initiatives. • Establish operating rhythms across call coaching, pipeline reviews, enablement and team execution, using Salesforce, Outreach, Sales Navigator, call intelligence, data and AI tools to improve productivity. You’ll work from our Tel Aviv office at least three days a week. What we're looking for Essentials • 5+ years of experience in sales development or outbound sales, including 2+ years leading SDR or BDR teams, ideally within a high-growth SaaS, fintech, payments or technology environment. • A proven track record of building high-quality pipeline and coaching SDRs to consistently meet or exceed their targets. • Experience hiring, onboarding and performance-managing SDRs, and building or significantly improving an outbound motion. • Strong analytical skills and experience managing performance through conversion, qualified pipeline and pipeline coverage, not activity alone. • Hands-on proficiency with Salesforce and sales engagement platforms such as Outreach or Salesloft. • Fluent Hebrew and English, with strong communication skills and the ability to thrive in a fast-moving environment. Preferred • Experience prospecting, selling or developing business in the Israeli market, with a strong understanding of the local business landscape and communication style. • Previous experience in fintech, payments, financial services or complex B2B technology. • Experience building or scaling an SDR function and using modern sales technology and AI tools to improve targeting, coaching and productivity. You'll thrive here if • You have a track record of hitting your numbers, and you’re motivated by stretch goals. • You own the outcome and you don't wait for permission to fix what's broken. • You're comfortable making decisions with incomplete information and moving quickly anyway. • You’re comfortable operating across time zones with a globally distributed team, including colleagues based in APAC and EMEA. • You say what you mean. You're direct, but you lead with respect. Learn more about your team SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales. It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward. If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. About the team This is a unique opportunity to become part of a small, high-impact Airwallex team in our Israel office. This is an onsite role, four-five days a week in the office, working closely with Sales, Marketing and Operations leadership in Israel and across EMEA. What you'll do As an Airwallex SME Account Manager, you will build relationships with our existing customers to ensure they get the tools and support they need to achieve their goals. You'll act as the bridge between the customer and the wider Airwallex team, bringing an in-depth understanding of each customer's needs and how Airwallex can support them. You'll operate in a fast-paced, scaling environment, providing senior-level support across the Israel and EMEA business and helping to evaluate and scale our Account Management strategy. Responsibilities • Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships and driving expansion through regular strategic customer engagements • Identify, develop and close upsell and expansion opportunities, proactively managing them through the sales cycle from identification to close and revenue realisation • Act as a trusted advisor to customers, understanding their business, industry and goals to help them maximise the value of Airwallex and identify opportunities to support their growth • Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities • Translate customer needs into solutions, understanding technical requirements and working across multiple products to develop compelling, commercially viable solutions • Operate with ownership and agility, working independently, navigating ambiguity and adapting quickly in a fast-paced, changing environment • Consistently achieve or exceed KPIs and revenue targets, staying curious about an evolving technology landscape and able to articulate its value to customers Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but they're not mandatory. Minimum qualifications: • Fluent written and spoken English and Hebrew • 3+ years of experience in account management or sales, ideally selling a technical product, with a proven track record of top performance • Strong consultative selling skills, with the ability to manage complex sales cycles, understand customer strategies and pain points, and articulate compelling value propositions • A proven track record of exceeding targets, with demonstrated success in high-target, high-pace environments • Strong data analysis skills, with the ability to use data to develop account strategies, identify opportunities and build effective QBRs and account plans • Experience managing complex, multi-product accounts, including developing and executing strategic account plans to drive retention, adoption and expansion • Exceptional communication skills, with strong verbal and written English and Hebrew and the ability to communicate with both technical and commercial stakeholders • Strong problem-solving, networking and relationship-building skills, combined with resilience, a positive attitude and a bias towards action when navigating blockers • Strong technical aptitude, with the ability to understand complex technical problems and requirements • Bachelor's degree or equivalent Preferred qualifications: • Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products • Experience with structured sales methodologies such as MEDDPICC • Solid understanding of APIs • Experience with Salesforce Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. How you'll make impact As a Sales Development Representative, you’ll build qualified pipeline for Airwallex’s SME & Growth sales team across the Israeli market. You’ll identify high-potential businesses, engage senior decision-makers through multichannel outreach, and run effective discovery to understand prospects’ business models, pain points and financial needs. • Build qualified pipeline by identifying high-potential businesses, verticals and market opportunities across Israel. • Engage senior decision-makers through cold calling, email, LinkedIn and other channels, using structured multichannel outreach sequences. • Progress qualified opportunities to Account Executives by understanding prospects’ business models, pain points, financial needs and commercial potential. • Partner closely with Account Executives on account strategy, handover and first-call preparation to create a seamless prospect experience and improve conversion. • Improve targeting, messaging, cadences and channel mix by using data and conversion performance to guide your approach. • Share field insights with Marketing and help build the SDR playbook in Israel as we scale Airwallex’s SME & Growth sales motion. You’ll work from our Tel Aviv office at least three days a week. What we're looking for Essentials • A track record of top performance in a BDR, SDR or related commercial role. • Experience prospecting, selling or developing business in the Israeli market, with an understanding of the local business landscape and communication style. • Superior verbal and written communication skills in Hebrew and English. • Hands-on experience with modern sales tools, including CRM and sales engagement platforms such as Salesforce, Outreach, LinkedIn Sales Navigator or similar. • Strong interest in technology and/or financial services. • A self-starter mindset, with the resilience to handle cold outreach, learn from rejection and keep creating opportunities. • Clear, structured communication skills and the ability to engage effectively with multiple stakeholders. Preferred • Experience working in a fintech, payments company or other highly regulated business. • Experience using data, automation or AI to improve prospecting, qualification or sales productivity. You'll thrive here if • You have a track record of hitting your numbers, and you’re motivated by stretch goals. • You own the outcome and you don't wait for permission to fix what's broken. • You're comfortable making decisions with incomplete information and moving quickly anyway. • You're motivated by working alongside people whose ambition pushes you to raise your own bar. • You say what you mean. You're direct, but you lead with respect. Learn more about your team SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales. It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward. If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. About the team The Enterprise Business team at Airwallex helps ambitious businesses operate globally by providing the financial infrastructure they need to manage payments, money movement and related financial operations. The Account Management team works strategically to maximise the enterprise customer-Airwallex partnership by building trust, identifying and driving new revenue streams and ensuring operational success. You will work alongside Leadership, Solutions Engineering, Product, Operations, Legal, GTM Partnerships, Customer Success, Finance and Revenue Strategy & Operations. This is a unique opportunity to join a small, high-impact Airwallex team based in our Tel Aviv office, working onsite four-five days a week. What you'll do As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get from Airwallex. You'll take a consultative approach, building trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of Airwallex's products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives across the implementation, API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv. Responsibilities • Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex's product suite • Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities • Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention • Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities • Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success • Be proactive in identifying and solving client challenges before they become risks • Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets • Ensure the best possible customer experience throughout onboarding and beyond Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but they're not mandatory. Minimum qualifications: • Fluent written and spoken English and Hebrew • 5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts • A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions • Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders • Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally • Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives • Technically minded, with prior experience in API sales or account management for a similar organisation • Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions Preferred qualifications: • Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products • Experience developing strategic account plans, leading QBRs or executive business reviews and building relationships with C-level stakeholders • A data-driven approach to account health, forecasting, renewal planning and commercial prioritisation, with strong CRM discipline • Curiosity, resilience and an entrepreneurial mindset, with the ability to adapt to evolving priorities and proactively solve complex customer problems. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.